Warranty Coverage at AT Home

AT Home offers a one-year limited warranty on all furniture products, starting from the date of purchase. This warranty covers manufacturing defects in materials and workmanship under normal use.

What is Covered:

• Defective materials.
• Workmanship errors.
• Manufacturing issues.

What is Not Covered:

• Damage caused by accidents, misuse, or abuse.
• Damage caused by exposure to extreme conditions (e.g., moisture, direct sunlight, heat).
• Any alterations or modifications made to the product after delivery.
• Damage caused by improper assembly or maintenance.

Warranty Claim Process:

To file a warranty claim, please follow these steps:

1. Contact us at warranty@athome-egy.com with your order details and a description of the issue.
2. Provide proof of purchase (e.g., receipt or order confirmation).
3. Include photographs of the defect or damage.

Warranty Resolution:

Once your claim is received, our team will review the information and determine if the issue is covered under the warranty. If it is, we will:

• Repair the defective product, or
• Replace the defective product with the same or a comparable item, or
• Issue a full or partial refund at our discretion.

Additional Information:

• This warranty is non-transferable and applies only to the original purchaser.
• The warranty does not cover any incidental or consequential damages.

For any questions or additional information regarding our warranty policy, please contact us at info@athome-egy.com.